Terms & Conditions

Terms and Conditions

1. Introduction

These terms and conditions govern your use of the services provided by LionMao. By using our services, you agree to abide by these terms. LionMao is dedicated to providing high - quality Australian Standard building materials through our Custom Builder services, and we expect our customers to understand and comply with the following regulations.

2. Product Quality

Our factory partners focus on product excellence and quality, ensuring every product meets the highest standard. We guarantee that all our bathroom, kitchen, cabinet, and window products are of Australian Standard. If you find any quality issues with the products within the warranty period, please contact us immediately at ozvhomes@gmail.com.

3. Pricing and Payment

We strive to deliver the best products at fair prices through a smooth and transparent supply chain. The prices listed on our website are inclusive of all applicable taxes and fees, unless otherwise stated. Payment should be made in full before the delivery of the products. We accept various payment methods, including bank transfer and credit card payments.

4. Delivery and Shipping

We will make every effort to deliver the products to you in a timely manner. The delivery time will be estimated based on the availability of the products and your location. Once the products are dispatched, we will provide you with a tracking number so that you can monitor the delivery status. In case of any delays due to unforeseen circumstances, we will notify you as soon as possible.

5. Returns and Refunds

If you are not satisfied with the products for any reason, you may return them within 30 days of receiving the goods. The products must be in their original condition and packaging. After we receive and inspect the returned products, we will process the refund within 7 business days.

6. Privacy and Data Protection

We respect your privacy and will not disclose your personal information to any third parties without your consent. We collect and use your information only for the purpose of providing you with our services and improving our customer experience. For more details, please refer to our privacy policy on OzvHomes.com.au.

7. Changes to the Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review the updated terms regularly. Your continued use of our services after the changes are posted will constitute your acceptance of the new terms.